Grupo Pragma Consultores’ Communications division is our unit specialized in delivering services to Telecommunications and Media companies (Print, TV and Internet) and their suppliers. We focus on offering value-added services based on a professional and objective view of the needs to be met in the strategic, operating and technological management of those companies.

This division is made up of a professional staff having proven knowledge of the business, its needs, problems and supporting technologies, and being up-to-date on current standards.

Our work team has earned a number of quality certifications related to the Telecommunications market (TL9000), project management certifications (PMP) and is familiar with the Telecommunications industry standards (eTOM, ITU).

What does our Communications Division offer?

Versatile profiles for setting up our work teams, enabling us to address the different business problem areas.

•  Assistance in the strategic decision-making process within the ever-changing and booming Communications market. For that purpose, we rely on our extensive knowledge of Grupo Pragma’s best practices and success cases in this industry.

•  Definition, tailoring and implementation of management methodologies for Communications companies, assisting clients with the configuration of supporting management tools.

•  Assistance in defining Service Level Agreements (SLAs) and the needs to hire and select suppliers.

•  Assistance in re-engineering business processes in order to support new services, based on the best practices and previous experiences in the main business process areas (Corporate Management, Strategy, Infrastructure and Product, Support to operation.)

•  Development of multidimensional approaches (Technology, Processes, People and Strategy), enabling optimal solutions to the business problems.